Solutions

Report-IT!

Powerful, Fast, Online Reporting

Report-IT! is Sterling Research Group's industry-leading, online reporting system. This user-friendly system provides real-time survey results and offers several key benefits to clients:

Instant, secure and reliable access to project data anywhere, anytime

Service recovery capability, facilitating quick response to dissatisfied customers

Data drill-down and adhoc queries performed instantly from your desktop

Easily viewed, printed, or e-mailed Sterling-prepared reports

Controlled user access to reports

Report-IT! is a powerful 100% web-based reporting system. It interfaces seamlessly with the data collection process, allowing clients to view their data in real time. Even when research is conducted using mail methodology, data becomes "live" as soon as surveys are scanned (as often as every day).

The ease of access to data, reports, and analytical tools is a key benefit of Sterling's Report-IT! system. If you have an ordinary PC or laptop, a common browser, and access to the Internet, you can take advantage of all the benefits of Sterling's Report-IT! system - all the data, reports, and analytical tools - from any location, 24/7.

Satisfactor

The High Tech, Low Cost Solution for Customer Satisfaction Tracking

The Sterling Satisfactor program offers a great cost-effective solution for companies who need the marketing intelligence afforded by full-scale customer satisfaction tracking programs, but don't have the budget to support it. Satisfactor measures what is important to guest satisfaction as it ties to guest loyalty. Your company gets the information it needs in order to take action without paying for information it won't use. Sterling combines an on-line/web-based methodology with on-line interactive reporting at a price comparable to traditional guest card programs and much less than a full-blown satisfaction tracking research program. Results are available through a subset of the Sterling's popular and easy-to-use Report-IT! software.